Warranty & Service

Written coverage before payment

Warranty coverage depends on the exact product, configuration, destination and service route. Before payment is requested, the written quotation or order documents will identify the applicable warranty provider, coverage period, covered components, service territory, remedy process and any customer transport responsibility. No generic period displayed elsewhere should be treated as replacing that written coverage.

Requesting service

Contact Aquemoto with the quotation or order reference, product and battery serial numbers, usage history, photographs or video, and a clear description of the issue. Aquemoto will perform an initial triage and, where applicable, coordinate with the manufacturer, supplier, carrier or service provider identified for the order.

Safety first

Stop using a product after collision damage, abnormal heat, smoke, swelling, leakage, damaged wiring or suspected water ingress into a sealed electrical component. Do not open a battery, high-voltage enclosure, motor controller or sealed drive component, and do not attempt an unauthorized battery shipment.

Assessment and remedies

Service eligibility and the appropriate repair, replacement, parts or refund route are determined from the written coverage, inspection findings and applicable law. Damage arising from misuse, collision, unauthorized modification, unapproved charging, neglected maintenance or continued use after a safety warning may be excluded only to the extent stated in the written coverage and permitted by law.

Consumer rights

Warranty coverage is in addition to statutory rights that cannot lawfully be excluded.